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MAY SALE FAQ

everything you need to know about our May Sale

I MADE A MISTAKE ON MY ORDER. CAN I CHANGE IT?

We can’t make any changes to orders because of the extreme order volume. This includes order details (sizes or colors), adding products, and changing your shipping address, if you place an order outside of Germany, Austria, or the Netherlands. We’re

I ENTERED THE WRONG EMAIL ADDRESS

No need to panic - if you've been redirected to the order confirmation screen, we have received your purchase. Please take a screenshot of the order confirmation screen, note down your order number, and contact us with the details and the correct ema

ARE MY ITEMS RESERVED IN THE CART?

Adding an item to your cart does not reserve the stock; only after you have checked out and received your order confirmation.

WHAT’S MY FITJEANS SIZE?

We always recommend choosing your size according to your waist, measured around the narrowest part. Please note that different collections have different sizing - check our size guides out or just send us a message so we can help you out.

HOW LONG ARE THE JEANS? DO YOU OFFER LONGER/SHORTER INSEAM OPTIONS?

How long the jeans run always depends on how long your legs are. Please note that different collections have different inseam/ length measurements. We recently introduced longer/shorter lengths for specific jeans styles & colors. You can find all ins

WILL ITEMS BE RESTOCKED DURING THE SALE?

Yes, we have shipments on the way! Keep a close eye on our socials and make sure to sign up for our newsletter to stay up to date.

THE PRODUCT I WANT IS SOLD OUT

If a product you want is sold out, you can always get a discounted gift card. The gift card will be topped up after the sale - that way, you get the 20% off even after the sale has ended. Please note that the shorts are sold out in some regions, a re

WHAT’S THE DEAL WITH GIFT CARDS?

Gift cards can be bought at 20% off during the sale, additional discounts do not apply to gift cards. You will receive a new gift card with the full value after the sale (between June 2nd & 3rd). The gift card you bought during the sale will be deact

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

If you have placed multiple orders, we are unfortunately unable to combine these or refund the shipping charges.

I RECENTLY ORDERED, CAN I GET A DISCOUNT ON MY ORDER?

We cannot provide discounts on any orders placed before or after the sale. This would be unfair to everyone else who waits and risks that the product they want going out of stock. We announce our sales throughout the year on all channels.

CAN I RETURN SALE ITEMS?

You can return the items with our affordable, traceable, and reliable return label; the cost of it will be deducted from your refund. If you need any more information, click here. If you need more help with your return, please send us an email to hel

CAN I EXCHANGE?

The easiest and fastest way is to place a new order and return the one you would like to exchange. We will refund you as soon as the return has been handled at our warehouse (delayed during the sale).

HAVE YOU RECEIVED MY RETURN?

During the sale, there will be a delay in handling the returns. We appreciate your patience with this - the team works hard to get everything done as soon as they can <3